Freight Forwarding
Some charges may be quoted in foreign currencies. Payment of these charges in New Zealand are to be made in New Zealand Dollars.
A Collection surcharge is levied on all foreign currency conversions.
Disbursements paid out on behalf of clients may include a margin to recover our accounting and administration costs.
Insurance is not included unless specifically requested in writing and agreed between the parties. We can arrange for insurance cover for air and ocean consignments at competitive prices.
All quotations are based on rates as supplied to us by the carrier concerned and are subject to change without notice.
Fuel and security surcharges are correct at the time of quotation, however they are subject to change with or without notice.
All freight services are based on consolidation services unless otherwise specified in writing.
On Airfreight shipments volumetric weight is assessed as 167 kilos = 1 cubic metre. The chargeable weight is deemed to be the greater of the actual or volume.
Seafreight International consignments are rated on the basis of a weight or volumetric charge at the conversion rate of 1 cubic metre to 1000 kilograms and the higher rate calculation applies unless otherwise agreed in writing between the parties. Unless otherwise specified in writing a minimum charge of 1 cubic metre or 1000 kilos (whichever greater) will be applied.
External variable charges – such as Airline Fuel Surcharges, may not always be quoted, but will be charged at cost when applicable.
We reserve the right to change specified carriers, flights or sailings.
All efforts are made to ensure that information displayed in our Glasshouse Information System is correct, however Pengelly's cannot be held liable for decisions made or resulting consequences, based on this information.
The Estimated Time of Arrival (ETA) may change without notice. This is just an estimate based on the information available to Pengelly's and their agents.
Oversized, Perishable, Valuable and Hazardous cargoes are excluded from these rates unless otherwise specified in writing.
Goods stored in our bonded warehouse awaiting collection will incur storage. For airfreight, the rate is $0.20 per kilo per day. For LCL the rate is $10 per m3 per day. A minimum of $25 applied to all storage.
Logistics / Warehousing
One Pallet is defined as not greater than 1 cubic metre or 1 tonne.
The storage week begins on a Sunday and finishes on a Saturday with all product arriving in and during a week being subject to that full weeks storage.
All goods are stored at owners risk. Please arrange your own insurance.
Should Chep pallets be required they will be processed on the client's account.
Stretchwrap is available upon request and will be charged at cost.
Included in our quoted charges is the maintenance of computerised stock records. These stock records will be maintained, up to date, and will always be available for your company's reference via our Web Program "Glasshouse". This will show product movement information and current balances.
All efforts are made to ensure that information displayed in our Glasshouse Information System is correct, however Pengelly's cannot be held liable for decisions made or resulting consequences, based on this information.
Payment Terms
Disbursement charges are payable immediately.
Export Airfreight charges are due within 14 days of the shipment date.
Non-Disbursement invoices are payable by the 20th of the month following invoice date.
On export consignments sent on a collect basis the shipper understands that he is liable for any and all charges incurred at origin, during transit, and at destination, that the consignee does not pay within our payment terms.
Overdue Accounts
If full payment for the goods or services is not made on the due date, then without prejudice to any other remedies available to us..
(a) We may cancel or withhold supply of goods or services.
(b) Interest on overdue monies shall be charged at a rate equal to 7.5 percentage points above the company's bank overdraft rate calculated on a daily basis from the due date until payment is made.
(c) The customer shall be responsible for all the costs incurred by the company in recovering such monies.
(d) The Company shall have a particular and general lien on the goods or cargo of the Customer and any documents relating thereto and on any other goods or cargo of the customer in the possession of the Company or any documents relating thereto and on any other goods or cargo of the Customer which may come into possession of the Company or any documents relating thereto for all sums payable by the Customer to the Company (whether overdue or not) and for that purpose the Company shall have the right to sell any such goods by public auction or private treaty without further notice to the Customer.
Demurrage and Detention
Whilst Pengelly's will do all possible to avoid any additional charges, where demurrage at the Port or detention on containers are incurred these will be for the cost of the Shipper (Exports) Consignee (Imports) except where it is clearly shown and agreed that the costs were as a direct result of negligence by Pengelly's.
It is expected that clients give at least 48 hours (excluding weekends) notice when containers have been devanned and are available for return. Bookings are required now to return empties and we require good notice to arrange.
If we are requested to bring Containers to our yard for any reason before on-delivering to their final destination an extra leg and storage-on-yard charges will apply.
Claims and Liability
Written claims for damaged or pillaged cargo must be received within 14 days of receipt of goods, as well as the delivery docket being accordingly noted at the time of delivery.
In the case of non-delivery written claims must be received within 10 days of the date the freight was due.
Where the discrepancy is caused by an Airline, Shipping Company, Handling Company, Cartage Company or a Terminal then Pengelly’s accepts no liability, but will do all possible to assist the resolution of the claim with the concerned company.
Pengelly’s are not responsible for preparation of claim letters, and are not liable for claims that are rejected due to failure in this area.
Payment of invoices may not be delayed or stopped due to any claim proceedings on that or any shipment.
Liability is limited by the appropriate local and international conventions and laws.
For goods being stored on behalf of clients - all goods are stored at owners risk. Please arrange your own insurance.